When placing a call using TEL3Advantage you have to use an
Access Number. This number allows you to access our system and take advantage
of our low rates without having to switch carriers. You have the option of
either using our Toll free Access Number 1-800-999-5090 or a Local Access
Number. (To check your Local
Access Number click here )
Toll Free Access Number: 1-800-999-5090
Local Access Number: (Search for your Local Access Number )
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At Tel3Advantage we realize that your time is very valuable, and we want to
make using our service as effortless as possible. We have set up some features
that will eliminate some of the steps mentioned below, so you can make calls
just like you would from your home phone, and still save.
TIP #1: Set up your Tel3Advantage Access Numbers as Speed Dial
Setting up numbers as Speed Dial varies from phone to phone. Read your phone
manual to see if this feature is available and how you would set it up.
TIP #2: Register your Home, Cell
and other frequently used phone numbers as Instant Access Numbers
You can program up to 10 Instant Access Numbers via the web or through customer service. These are numbers that you expect to make frequent calls from. Anytime you place a call from any of these numbers, you will only have to enter the Toll Free Access Number: 1-800-999-5090 or Local Access Number in your area, and then the number you wish to call. By registering these phone numbers, you alleviate the inconvenience of entering the account number and PIN each time you make a call. With this feature you can easily access the service from the convenience of your home, office, mobile phone and fax. Please note that blocked phone numbers cannot use the Instant Access Number feature.
TIP #3: Set up frequently called numbers as Speed Dial Numbers
You can enter up to 99 Speed Dial Numbers online or through customer service, and assign them 2 digit codes. This list can be printed out so that whenever you want to reach one of these numbers you just dial the Toll Free Access Number: 1-800-999-5090, or Local Access Number if available in your area, and then the 2-digit speed dial number.
Placing a Call from an Instant Access Phone Number
eg. Home, Cell etc. (what’s
this? )
- Dial Access Number (Toll Free or Local Access)
- Followed by the phone number you wish to call
Placing a call from a Non-Instant Access Phone
Number eg. Payphone, Hotel phone, etc. (what’s
this? )
- Dial Access Number (Toll Free or Local Access)
- Dial 10 Digit Account Number
- Dial 4 Digit PIN
- Followed by the phone number you wish to call
PLEASE NOTE: We are
Unique! ## *#? (Find
out more )
- To place another call without hanging up: Dial ##
- To redial a number without hanging up: Dial ##*#
- If your call does not go through the first time, do not hang up. Dial ## to disconnect the previous call and then dial *# to redial the
same number using a different carrier
- Every time you place a call, the system will read you your account balance and
minutes to the destination you call
If you run out of minutes, our system will automatically
recharge your account to the initial sign up amount.
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You will be asked to create a 4-Digit PIN at sign up right after you register
your primary phone number.
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The user can enter up to 99 speed dial numbers online, and assign them 2-digit
codes. This list can be printed out so that whenever the user wants to reach
one of these numbers they just dial the Toll Free Access Number, 1800-999-5090 or your Local Acces Number and the 2-digit speed dial number.
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No, with the TEL3Advantage Flex Plan's Instant Access Feature there are no PINS and no hassles in placing
a call. We recognize up to 10 customer’s phone numbers when they
call the TEL3Advantage Access Number.
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Through Online Account Management (CUSTOMER
LOGIN) you get:
- Speed Dial Numbers: Program up to 99 telephone numbers you dial the most.
- Instant Access Numbers: Program up to 10 telephone numbers that you dial from
the most.
- Set up Monthly Recharge and Account Limits.
- Set up multiple sub accounts under your primary account with a new or one of your registered credit cards.
- View detailed call logs for every phone call made on your TEL3Advantage
service.
- Verify your credit card charges: View and verify all the transactions that have
been made on your credit card.
- Change your Credit Card Information.
- Change your PIN.
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Once your account reaches a $3.00 balance, the system will prompt you to speak to a sales representative in order to recharge your account. However, if you chose automatic recharge when signing up, you will not have to worry about recharging since it will happen automatically.
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Automatic recharge allows you to automatically add minutes to your account, so
you never have an interruption of service. Your account will conveniently
replenish itself to the initial sign up amount when your account balance drops
down to $3.00.
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Please contact our Customer Service Team at 1-800-482-4459 whenever you have questions or experience difficulty. We are available to assist 7 days a week, between 7am-12am EST. For sales, please call 1-800-330-6897, Monday through Sunday, 9am to 12am EST.
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Yes. You can use TEL3Advantage Flex Plan from any phone or carrier from within
the U.S. and Canada.
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No, unfortunately TEL3Advantage is a prepaid long distance phone service and at this point we do not provide placing calls over the internet, or provide internet access.
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